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Terms of Service

Effective Date: January 1, 2024 | Last Updated: September 2024

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  • 1. Acceptance of Terms
  • 2. License to Use Service
  • 3. User Accounts
  • 4. Acceptable Use
  • 5. Subscription & Billing
  • 6. Payment Terms
  • 7. Intellectual Property Rights
  • 8. Disclaimers & Limitations
  • 9. Limitation of Liability
  • 10. Indemnification
  • 11. Termination
  • 12. Contact Us
⚠️ Important: By accessing and using Pick N Go Systems, you agree to be bound by these Terms of Service. If you do not agree to any part of these terms, you may not use the Service.

1. Acceptance of Terms

These Terms of Service ("Terms") constitute a legal agreement between you (individually or on behalf of an entity) and ServinYOU ("Company," "we," "us," or "our"). By accessing, using, or attempting to use the Service, you accept and agree to be bound by all the terms and conditions contained in this agreement.

If you do not agree with any part of these Terms, you do not have the right to use the Service. We reserve the right to modify these Terms at any time by posting the updated version on our website. Your continued use of the Service after modifications constitutes your acceptance of the updated Terms.

2. License to Use Service

Subject to your compliance with these Terms and applicable laws, we grant you a limited, non-exclusive, non-transferable, revocable license to:

  • Access and use the Service for your business operations
  • Operate kiosks and display systems as permitted by your subscription plan
  • Process customer orders and payments through the platform
  • Access reports and analytics related to your business

This license is personal to you and may not be transferred, assigned, sublicensed, or shared with unauthorized parties. Any violation of these restrictions terminates your license immediately.

3. User Accounts

3.1 Account Creation

To use the Service, you must create an account and provide accurate, complete, and current information. You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Notifying us immediately of any unauthorized use of your account
  • Ensuring you are authorized to bind your business to these Terms

3.2 Account Eligibility

You represent and warrant that:

  • You are at least 18 years old
  • You have the authority to enter into this agreement on behalf of your business
  • Your business is lawfully operated in your jurisdiction
  • You will use the Service for lawful purposes only

3.3 Account Suspension

We reserve the right to suspend or terminate your account if we believe it is used in violation of these Terms or applicable law.

4. Acceptable Use Policy

You agree not to use the Service for any unlawful or prohibited purposes. Specifically, you will not:

  • Violate any federal, state, or local laws or regulations
  • Engage in fraud, deceptive practices, or misrepresentation
  • Attempt to gain unauthorized access to the Service or related systems
  • Interfere with or disrupt the operation of the Service
  • Reverse engineer, decompile, or attempt to derive the source code
  • Use the Service to process illegal transactions or products
  • Harass, abuse, or threaten other users or employees
  • Transmit viruses, malware, or other harmful code
  • Collect or transmit personally identifiable information of others without consent
  • Use the Service for competitive intelligence or benchmarking against us

Violation of this policy may result in immediate termination of your account and legal action.

5. Subscription & Billing

5.1 Subscription Plans

Pick N Go Systems offers two subscription tiers:

  • Starter Plan: $59/month - 1 kiosk, basic features
  • Professional Plan: $99/month - Up to 2 kiosks, advanced features, plus $299 one-time implementation fee

5.2 Billing Cycle

Your subscription automatically renews each month on the same date as your initial purchase. Charges will appear on your statement under "Pick N Go Systems." You are responsible for keeping your payment method current.

5.3 Free Trial

We may offer a free trial period. After the free trial ends, your account will automatically convert to a paid subscription unless you cancel before the trial period ends. No charges will be made during the trial period.

6. Payment Terms

6.1 Payment Methods

We accept major credit cards, debit cards, and other payment methods through our secure payment processors. All payment information is encrypted and processed in compliance with PCI DSS standards.

6.2 Charges & Taxes

You agree to pay all subscription fees listed on your account. Fees are exclusive of any applicable sales tax, VAT, or other taxes, which you are responsible for paying. We will add applicable taxes to your invoice.

6.3 Failed Payments

If a payment fails, we will notify you and attempt to retry payment. If payment remains unsuccessful after multiple attempts, your account access may be suspended until payment is received.

6.4 Refund Policy

Monthly subscription fees are non-refundable except as required by law. If you are dissatisfied with the Service, you may cancel your subscription at any time. However, no refunds will be issued for partial months or unused service.

6.5 Price Changes

We may modify our pricing at any time. Price changes will be communicated to you at least 30 days in advance. Your continued use of the Service after a price change constitutes acceptance of the new pricing.

7. Intellectual Property Rights

7.1 Company IP

All content, features, and functionality of the Service—including software, code, design, text, graphics, and logos—are owned by Pick N Go Systems or our licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws.

7.2 Your Content

You retain all rights to content you upload, including menu items, business information, and customer data. By using the Service, you grant us a non-exclusive, royalty-free license to use, reproduce, and display your content solely for the purpose of providing the Service.

7.3 License Restrictions

You may not:

  • Copy, modify, or distribute the Service or its components
  • Reverse engineer or attempt to extract source code
  • Create derivative works based on the Service
  • Remove copyright, trademark, or proprietary notices

8. Disclaimers & Limitations of Warranties

8.1 "AS-IS" Disclaimer

THE SERVICE IS PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

8.2 No Guarantees

We do not guarantee:

  • Uninterrupted access or operation of the Service
  • That the Service will meet your specific business requirements
  • Specific results or increased revenue from using the Service
  • That errors will be corrected or security vulnerabilities eliminated

8.3 Internet Connectivity

We are not responsible for internet connectivity issues, network failures, or problems with your local systems that prevent access to the Service.

8.4 Customer Data

While we implement industry-standard security measures, we cannot guarantee the complete security of customer data. You are responsible for backing up critical business information.

9. Limitation of Liability

9.1 Cap on Damages

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL PICK N GO SYSTEMS, ITS OFFICERS, DIRECTORS, OR EMPLOYEES BE LIABLE FOR:

  • Indirect, incidental, special, or consequential damages
  • Loss of profits, revenue, data, or business opportunities
  • Reputational harm or lost customer relationships
  • Damages arising from your use of or inability to use the Service

Our total liability shall not exceed the subscription fees you paid in the 12 months preceding the claim.

9.2 Exceptions

This limitation does not apply to:

  • Our willful misconduct or gross negligence
  • Breach of your privacy rights
  • Violations that cannot be limited by law

10. Indemnification

You agree to indemnify, defend, and hold harmless Pick N Go Systems and its officers, directors, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from or relating to:

  • Your violation of these Terms
  • Your use of the Service in violation of applicable laws
  • Your breach of any representations or warranties
  • Customer disputes related to your business operations
  • Any content you upload or actions you take on the Service

11. Termination

11.1 Termination by You

You may cancel your subscription at any time by logging into your account or contacting our support team. Cancellation takes effect at the end of your current billing cycle. No refunds are issued for partial months.

11.2 Termination by Us

We may terminate or suspend your account immediately if:

  • You violate these Terms
  • You engage in illegal or fraudulent activity
  • Payment fails and remains unpaid for 30 days
  • You pose a security or legal risk

11.3 Effects of Termination

Upon termination:

  • Your right to use the Service ceases immediately
  • You remain liable for charges incurred through the termination date
  • We may delete your account data 60 days after termination
  • Sections that survive termination remain in effect

12. Contact & Legal Notices

For questions about these Terms or to report violations, please contact:

  • Email: legal@servinyou.com
  • Mailing Address: ServinYOU, Legal Department, [Your Address]

Entire Agreement

These Terms constitute the entire agreement between you and ServinYOU regarding the Service and supersede all prior agreements. If any provision is found unenforceable, the remaining provisions shall continue in effect.

Governing Law

These Terms are governed by the laws of the United States and the State of [Your State], without regard to conflicts of law principles. You agree to submit to the exclusive jurisdiction of courts located in [Your State].

Last Updated: September 2024
These Terms of Service may be updated periodically. We encourage you to review them regularly for changes.
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