Privacy Policy

1. Introduction

ServinYOU ("Company," "we," "us," or "our") operates an ordering kiosk software platform designed for food trucks and small restaurants. This Privacy Policy explains how we collect, use, disclose, and otherwise process personal information in connection with our website, application, and services (collectively, the "Service").

We are committed to transparency and protecting your privacy. If you have any questions about this Privacy Policy, please contact us at privacy@pickngo.com.

2. Information We Collect

2.1 Information You Provide Directly

Account Information: Business name, business owner name, email address, phone number, business address, and password when you create an account
Payment Information: Credit card details, billing address, and payment history (processed securely through PCI-compliant payment processors)
Business Information: Menu items, pricing, business hours, and operational details
Communication Data: Messages, feedback, support requests, and correspondence with our team

2.2 Customer Transaction Information

Customer names (entered at kiosk)
Order details and history
Transaction amounts and payment methods
Items ordered and preferences

2.3 Automatically Collected Information

Device Information: Device type, operating system, unique device identifiers
Usage Data: Features accessed, frequency of use, interaction patterns, kiosk location data
Cookies & Tracking: We use cookies and similar technologies to enhance your experience and analyze usage
Log Data: IP addresses, access times, pages viewed, referrer information

2.4 Third-Party Information

We may receive information about you from our payment processors, analytics providers, and other third-party service providers.

3. How We Use Your Information

We use the information we collect for the following purposes:

Service Delivery: To provide, maintain, and improve the Service
Account Management: To create and manage your account, process transactions, and send billing information
Communication: To send you transactional emails, service updates, and customer support responses
Analytics: To understand how you use the Service, identify trends, and improve functionality
Security: To detect, investigate, and prevent fraud, security incidents, and misuse
Legal Compliance: To comply with laws, regulations, and legal processes
Marketing (with consent): To send promotional emails and updates about new features (you can opt-out anytime)
Customer Support: To assist with technical issues and inquiries

4.1 Third-Party Service Providers

We share information with trusted third parties who help us operate our Service:

Payment Processors: Stripe, Square, and other PCI-compliant payment services (for processing payments)
Cloud Hosting Providers: Amazon Web Services and similar providers (for data storage)
Analytics Services: Google Analytics and similar tools (to understand usage patterns)
Customer Support Tools: Help desk and communication platforms
Email Service Providers: For transactional and marketing emails

4.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations
Protect our rights and property
Prevent fraud or security breaches
Protect the safety of individuals

4.3 Business Transfers

If ServinYOU is involved in a merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to different privacy policies.

4.4 No Sale of Personal Information

We do not sell your personal information to third parties for marketing purposes. We only share information with service providers who assist in delivering the Service.

5. Data Retention

We retain your information as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Retention periods vary depending on the type of information:

Account Information: Retained while your account is active and for 2 years after account closure
Transaction Data: Retained for 7 years for PCI DSS compliance and tax/audit purposes
Payment Information: Not retained beyond what is necessary (payment processors maintain this securely)
Marketing Data: Retained until you unsubscribe or request deletion

You can request deletion of your account and associated data by contacting us at privacy@pickngo.com. We will comply with deletion requests within 45 days, subject to legal retention requirements.

6. Your Rights

6.1 California Residents (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act:

Right to Know: Request what personal information we collect, use, and share
Right to Delete: Request deletion of personal information we have collected
Right to Opt-Out: Opt-out of the sale or sharing of your personal information
Right to Correct: Request correction of inaccurate personal information
Right to Non-Discrimination: We will not discriminate based on the exercise of your privacy rights

6.2 European Union Residents (GDPR)

If you are located in the EU, you have rights under the General Data Protection Regulation:

Right to Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate data
Right to Erasure: Request deletion of your data ("Right to be Forgotten")
Right to Restrict Processing: Limit how we process your data
Right to Data Portability: Receive your data in a portable format
Right to Object: Object to processing for marketing or other purposes

6.3 How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@pickngo.com with your request. We will respond within 30-45 days. You may also authorize an authorized agent to make requests on your behalf.

6.4 Opt-Out of Communications

You can opt-out of marketing emails by clicking the "unsubscribe" link at the bottom of any email we send, or by contacting us directly.

7. Security

We implement comprehensive security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

Encryption: Data is encrypted in transit (TLS/SSL) and at rest using industry-standard encryption
PCI DSS Compliance: We comply with Payment Card Industry Data Security Standard to protect payment information
Access Controls: Only authorized employees with a legitimate need have access to personal information
Secure Infrastructure: Cloud-based infrastructure with advanced firewalls, intrusion detection, and monitoring
Regular Security Audits: We conduct regular security assessments and penetration testing
Incident Response: We have procedures in place to respond to security breaches within 24-72 hours

Important: While we strive to protect your information, no security system is impenetrable. We encourage you to use strong passwords and keep your account credentials confidential.

8. Children's Privacy

ServinYOU is not intended for individuals under 18 years old. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal information, we will delete such information immediately. If you believe we have collected information from a child, please contact us at privacy@servinyou.com.

9. International Data Transfers

If you are located outside the United States, your information may be transferred to and stored in the United States. By using our Service, you consent to such transfers. For EU residents, we ensure transfers comply with GDPR requirements through appropriate safeguards such as Standard Contractual Clauses.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Email: privacy@servinyou.com
Mailing Address: ServinYOU, Legal Department, [Your Address]
Response Time: We will respond to privacy inquiries within 10 business days

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